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Refund
Policy

At Elante Design Studio, we are dedicated to providing you with a delightful shopping experience, and your satisfaction is our top priority. Our return and refund policy is designed to make your shopping journey hassle-free while ensuring fairness for both you and our sellers. Please carefully read and understand our policy.

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General Return and Exchange Policy

  1. Product Authenticity: We guarantee that all Elante Design Studio products are brand new and 100% genuine.

  2. Return Coverage: Our return policy covers instances where the product is 'damaged,' 'defective,' 'not as described,' or 'quality issues' (No-questions-asked return policy).

  3. Normal Returns: For regular returns, where the product is neither defective nor damaged, the buyer is responsible for both the outbound and return shipping costs. This helps protect the interests of our sellers.

  4. Time Frame: Elante Design Studio offers a straightforward and convenient 7-day return policy (No-questions-asked return policy). You can initiate a return within 7 days from the date of delivery.

 

Conditions for Returns and Exchanges

To ensure a smooth return or exchange process, please adhere to the following conditions:

  • All returned items must be unwashed and unused.

  • Items must be returned in their original packaging with all tags intact. Items without tags will not be accepted.

  • Elante reserves the right to conduct a thorough quality check before issuing a refund or processing an exchange.

  • Items that do not meet these conditions will not be accepted, and no refund will be provided.

 

Items That Cannot Be Returned or Exchanged

The following items are not eligible for returns or exchanges:

  • Made-to-order or custom products.

  • Products designated as non-returnable on the product page.

  • Products returned without their original packaging, freebies, or accessories.

  • Products damaged due to misuse.

  • Products received in a condition different from what was originally shipped.

 

Defective or Damaged Products

If you receive a defective or damaged product, please follow these steps:

  1. Notify us within 24 hours of receiving the goods by emailing us at elantedesignstudio@gmail.com, and attach pictures and a brief video showing the defect.

 

Initiating the Return Process

To initiate a return, follow these steps:

  1. For non-defective returns, the buyer must take a picture and create a short video of the product, attaching both in the Return Section of the product within 1 day of receiving it. Exceptions will be considered on a case-by-case basis.

  2. You can also initiate a return by emailing us at elantedesignstudio@gmail.com. We will guide you through the process.

 

Refund Process

  • Upon receiving the returned goods and conducting a quality check, we typically issue a 'store credit' within 24-48 hours.

  • Store credit can be used as online cash, securely stored in your Elante account, or issued as a special gift card or coupon via email.

  • The store credit has a validity of 1 year and can be used for future purchases with no restrictions.

 

We invite you to explore our wide range of products and look forward to serving you. For any further inquiries or assistance, please feel free to contact us at elantedesignstudio@gmail.com.

 

Thank you for choosing Elante Design Studio for your shopping needs!

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